If you’d like to cancel your order, please contact customer service at support@outdoorslabs.com as soon as possible during our operating hours (Mon-Fri 7:30AM - 5:00PM * ). We’ll make every effort to help you with your request in time. However, keep in mind that we strive to fulfill orders as quickly as possible and can’t cancel an order once it has entered the shipping process.

We do everything possible to assure that you get your correct items as quickly as possible but we're all humans and an error can happen. If you received the wrong item please contact support@outdoorslabs.com as soon as possible and we'll make sure to take care of the issue and get you the correct item as soon as possible.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not! We never have access to this information. Your data is completely safe.

Order processing may take up to 2 business days to assemble, package, and ship.Our normal delivery time on standard shipping is 5-12 business days. Shipping times may be affected by observed Holidays and inclement weather.

We stand behind our products; but, more importantly, we stand for our customers. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Hardside Care
We recommend using a gentle soap and warm water, rinsing well. If you would like to wax the case after cleaning, any good silicone-base automobile or furniture polish will preserve the luster and add resistance to the covering. We do NOT recommend, however, that you try to clean the luggage with a combination cleaner-polish.
Softside Care
We recommend spot cleaning with a mild soap (i.e. dish soap) and water. If this is not successful, try a product used for spot removal on clothing such as Spray 'n Wash, or using a foam type cleaner used to clean car mats or automobile carpets (sold at car parts stores). If the luggage has an offensive odor, use a vinegar (1 part) and water (5 parts) mixture. This may take the odor out but it will then need to be aired out for a few days. Also, we recommend placing charcoal in the bag for a day or more (depending on the strength of the odor) and close the bag. The charcoal will absorb the smell.

Some of our products are water repellent and would be described as such in its features section of our website.